QIO Success Stories

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Arizona QIO Improves Pain Management at Hospital Using Patient Experience

Arizona

In February 2012, HSAG Arizona, the state’s QIO, completed a review of care for a 91-year-old patient who had surgery for a hip fracture at a Phoenix-area hospital and experienced unnecessary pain and suffering due to the hospital’s inappropriate management of postoperative pain.

After HSAG contacted the facility regarding appropriate quality improvement activities to address this issue, the 400-plus bed hospital saw an opportunity for facility-wide improvement. The hospital’s pharmacy department developed a system for generating automated reminders to nursing staff regarding pain... full story

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